Privacy policy

Who is responsible for your information?

EU TRADE LTD is the controller of personal information collected through these forms. Company number: 13447117. Address: 82A, James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom. For privacy questions or requests, email contact@eutradeltd.com or write to our company address, marked “Privacy request”.

This notice covers initial enquiries, new seller onboarding and related correspondence. If you later place an order or provide additional information for another purpose, we will provide any further privacy information needed at that stage.

Information collected by the contact form

We collect your full name, email address, subject and message. We also receive information you provide in subsequent correspondence. We use these details to understand your question, send an acknowledgement, respond to you and keep track of the conversation.

The displayed fields are required to send a message through the form. If you prefer not to use the form, you can call us on +44 7478 077724. We may need contact details to follow up on your request.

Information collected by the branded merchandise quote form

We collect your name, work email, company name, selected product, estimated quantity, UK delivery postcode and artwork status. The requested delivery date and additional project details are optional. We use these details to assess your request, send an acknowledgement and follow up about printing options, pricing and delivery.

Information collected by the new seller / customer enquiry form

This form is available to established businesses, new sellers and individuals. We collect:

• Your full name, email address and WhatsApp number.
• Your company name, if provided, and customer type.
• Your requested service, product category, estimated quantity and frequency.
• Your address, city, country, postal code where applicable, and delivery preference.
• Any additional notes you choose to share.

We use this information to review your enquiry, assess product, printing and delivery requirements, and contact you personally to discuss options or a quotation. An enquiry does not create a customer account or confirm an order. Newsletter emails are optional and require you to select the separate checkbox.

Fields marked with an asterisk are required for the form to be submitted; company name, address line 2, additional notes and newsletter subscription are optional. Postal-code requirements depend on the country selected. If you do not wish to supply these details online, contact us to discuss your enquiry. We may be unable to assess some product or delivery requirements without the relevant information.

Why we use your information: lawful bases

• Steps towards a contract: when you ask about buying our products or services for yourself, we process the information necessary to respond and take steps at your request before entering a contract (UK GDPR Article 6(1)(b)).
• Legitimate interests: for general questions, enquiries made on behalf of a business, business correspondence, and preventing spam or misuse, our interests are responding to requests, managing prospective business relationships and protecting our service (Article 6(1)(f)). We consider your expectations and the impact on your rights, and limit use to what is needed for those purposes. You can object to processing based on legitimate interests.
• Legal obligations: where a specific law requires us to retain or disclose information, we rely on Article 6(1)(c).

We do not rely on your acceptance of this privacy policy as consent to answer an enquiry. Submitting an enquiry alone does not give consent to promotional emails. If you tick the optional newsletter checkbox, we rely on your consent to email EU TRADE LTD newsletters, product updates and offers. You can withdraw at any time without affecting your enquiry or previous lawful processing.

Optional newsletter emails

We record your newsletter choice with your enquiry and include it in the notification to our team and your confirmation email. If you opt in, we also record the wording shown, its version, the form source and the time received. The current form forwards this preference by email; it does not automatically add you to a newsletter service. We may use opted-in email addresses for future EU TRADE LTD newsletters, product updates and offers. Leave the checkbox unticked if you do not want these emails.

You can withdraw by emailing contact@eutradeltd.com or using the unsubscribe option in a marketing email. We keep preference and consent records while needed to manage your choice and demonstrate consent, and may retain a minimal suppression record to respect an unsubscribe request.

Who receives your information?

Your submission is reviewed by the owner and authorised members of the EU TRADE LTD team who need it to handle your request. We send a notification containing your submitted details to the relevant company inbox and a confirmation containing a copy of your submission to the email address you provided. Please check that your email address is correct before submitting.

We use Resend (Plus Five Five, Inc.) to deliver these emails. It processes email addresses, message content and delivery information for that service. Our website-hosting and business-email service providers may also process information to operate the website and receive or store correspondence. Access should be limited to people and providers who need it for these purposes.

We do not sell enquiry information or add it to advertising audiences. We may disclose relevant information to professional advisers or public authorities where needed to comply with a legal obligation or establish, exercise or defend legal claims.

Where information is processed

Resend is based in the United States and uses subprocessors, so email processing may take place outside the UK. Its published Data Processing Addendum includes standard contractual clauses and the UK Addendum for relevant international transfers. Its subprocessor list explains the providers it uses. Hosting and mailbox arrangements may also involve overseas processing. Contact us for information about the safeguards applicable to your enquiry or to request a copy of relevant transfer safeguards.

How long we keep information

We keep enquiry correspondence while it is needed to respond to your request and carry out relevant follow-up. We determine further retention by whether the enquiry is still active, whether there is an ongoing business relationship, whether the information is needed for a complaint or legal claim, and whether a specific legal duty requires retention. Information that is no longer needed should be deleted or anonymised.

The forms forward submissions by email; the current website does not keep a separate submissions database. Copies may remain in our company mailbox, your mailbox and the email service's delivery records or backups. Mailbox and provider records have to be reviewed and deleted through their respective systems; the website does not automatically delete them. You can contact us to ask about retention of your enquiry or request deletion, subject to applicable exceptions.

Technical information and cookies

When you use the site, network and service providers may process technical information such as your IP address, browser information, access times and error or delivery records to deliver and protect the service. The application creates a submission reference to handle email delivery and avoid duplicate sends; this is not an advertising identifier. See our cookie policy for browser storage and your cookie preferences. Cookie choices are separate from the processing needed to handle a form submission.

Optional Google Analytics

If you accept analytics, we use Google Analytics 4 to understand website use, form completion and enquiry interactions. We rely on your consent for this optional processing. You can refuse or withdraw through Cookie preferences without affecting your ability to browse or enquire. Withdrawal stops future collection in this browser; it does not affect processing that already took place.

Analytics may process cookie identifiers, page paths, browser/device details, timestamps and approximate location derived from network information. Our custom events record form starts, successful enquiries, fixed validation or submission error categories, and clicks on enquiry buttons or contact links. They contain only fixed labels such as form type, contact method and link position. They never contain submitted field values, error messages, telephone numbers, email addresses or message contents. Our integration removes query strings and fragments from the page address supplied to Analytics. Google receives network requests when analytics is enabled; see Google's explanation of partner-site data use. Processing may take place outside the UK, including in the United States, under the safeguards applicable to our Google service arrangements. Contact us for information about those safeguards and the retention settings of our Analytics property. Cookie durations and withdrawal controls are described in our cookie policy.

Optional Meta advertising measurement

If you accept Marketing in Cookie preferences, we use Meta Pixel to measure advertising performance and website enquiry interactions. This processing relies on your consent, which you can refuse or withdraw without affecting enquiries or newsletter choices. We share page visits, form starts, confirmed enquiry events, fixed error categories and enquiry/contact-link clicks with Meta Platforms. Our custom event parameters contain only fixed form/category labels; they do not contain submitted names, email addresses, phone numbers, addresses, messages or newsletter selections.

Meta may receive cookie identifiers, IP/network and browser/device information, page addresses including query strings and referrers, and may associate interactions with a Meta account or use them for advertising measurement and audiences under its service arrangements. We do not send advanced-matching fields or use the Conversions API in this integration. See Meta’s privacy policy and cookie policy for its processing, retention and controls. Processing may occur outside the UK, including in the United States; contact us about the safeguards applicable to our Meta service arrangements. Withdrawing Marketing stops future pixel collection in this browser and removes accessible first-party Meta cookies; it does not delete information previously received by Meta. You may contact us about your data rights.

Keeping your information appropriate and secure

Only share information needed for your enquiry. Please do not include passwords, payment-card details, identity documents, health information or other sensitive personal information in these forms. If you contact us on behalf of someone else, make sure you are authorised to share their details and let them know about this notice.

The website validates form inputs and restricts access to the email-delivery endpoint. No internet or email service can be guaranteed completely secure. We do not make decisions with legal or similarly significant effects using automated processing or profiling; enquiries are reviewed by our team.

Your data protection rights

Depending on the circumstances and lawful basis, you may ask us to:

• Provide access to your personal information.
• Correct inaccurate or incomplete information.
• Delete information or restrict its use.
• Provide a portable copy where the right to data portability applies.
• Stop processing based on legitimate interests, by exercising your right to object.

Where processing relies on consent, you may withdraw it without affecting the lawfulness of processing before withdrawal. Not every right applies in every situation. To make a request, email contact@eutradeltd.com. We may ask for proportionate information to verify your identity and locate the relevant records. We will normally respond within one month; if a lawful extension is needed, we will explain why.

Complaints

Please contact us if you have a concern about your information. You also have the right to complain to the UK's Information Commissioner's Office: make a complaint to the ICO. You do not have to contact us before exercising that right.

Updates to this notice

We will update this notice when our handling of enquiry information changes and provide additional information where required before using your data for a new purpose. The date at the top shows when this version was last updated.